CURB

Notice Board 

CURB – Notice to Readers

(September 2026 Update)

Major Updates Incoming Across Multiple Case Studies

CURB continues to receive significant new information across several active case studies. Many of these cases are progressing through formal escalation routes, with some awaiting statutory responses, scheduled meetings, or additional documentation from the organisations involved.

Because each case is moving at a different pace and level of complexity, CURB is continuing to organise, verify, and align all incoming material before further public releases are scheduled.

Current Position Across All Case Studies

Readers can expect staged updates on:

• the neuro‑visual continuity and specialist‑care collapse
• banking safeguarding misuse
• regulatory oversight concerns
• systemic failures by a single council
• additional case studies currently under review

Financial Ombudsman Case: SAR Non‑Compliance

(Update Now Live)

The latest update on the Banking and Financial Ombudsman case is now live. This update records the Ombudsman’s continued failure to provide the legally‑required Subject Access Request, resulting in a breach of statutory obligations. The case outlines the governance concerns raised by this non‑compliance and the impact on the family’s ability to obtain accurate information.

The complainant is currently seeking advice on the next steps available to them, and early indications strongly suggest that referral to the Information Commissioner’s Office may now be appropriate.

CURB will continue to monitor developments and will publish further updates once additional verified information becomes available.

Case Progress – Specialist Neuro‑Visual Pathway

After almost eight months of attempting to reach the correct senior oversight, contact has now been established with the Head of School at the University Eye Clinic. A leadership meeting has been scheduled to address what went so seriously wrong within the clinic.

Progress has also been made in the clinical pathway. After several months of searching, an independent neuro‑visual consultant has been located locally. He has assessed the young adult, confirming the long‑standing neurological impairment and supporting the process for formal visual‑impairment registration. He has additionally identified macular ganglion cell layer atrophy in both eyes, consistent with the wider neurological injury.

However, concerns remain. Although the young adult now has a specialist consultant overseeing neuro‑visual care, there is still no ophthalmology service able to carry out the specialist eye tests required for accurate neuro‑visual prescriptions.

CURB is awaiting further updates before publishing the next stage of this case.

Systemic Failures by a Single Council – Case Escalated

The case titled Systemic Failures by a Single Council Leaving Two Homeowners Without Safe Homes or Future Protection has now produced evidence of serious and systemic governance breaches. The issues identified have become increasingly complex, involving failures in process, communication, record‑keeping, and statutory responsibilities.

Due to the depth and seriousness of these concerns, the case has been formally escalated to the Public Services Ombudsman for an in‑depth investigation.

Further updates will be published once the Ombudsman has reviewed the evidence and provided the next stage of findings.

Summary Across All Cases

Each of these cases continues to evolve, and several are now entering formal investigative stages. CURB will release further updates as soon as verified information is available and can be safely incorporated into the public‑interest archive.

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